Privacy Policy

Effective Date: 2025-10-09 Company: American Epsilon Inc. (“Epsilon”, “we”, “us”, or “our”)

1) Scope & Who We Are

This Privacy Policy explains how Epsilon collects, uses, discloses, and safeguards personal information when you interact with our websites, online forms, emails, sales and support channels, and any other services we operate (collectively, the “Site” or “Services”). It applies to both B2C shoppers and B2B partners (brands, distributors, retailers, agencies).

Primary business address (USA): American Epsilon Inc., 6029 Primrose Ave, APT5, Temple City, CA 91780, USA Phone: +1 909-248-8833 | Email: epsilon2100@yahoo.com

Logistics & warehousing (selected locations):

• United States (Fulfillment contact “Emily”): 1706 East Francis Street, Ontario, CA 91761, USA | +1 626-328-5175 | epsilonshipping1706@gmail.com
• United Kingdom: Unit IP9, Toronto Way, DN11 0GU, New Rossington, Doncaster, UK
• Germany: Amazon SZ NRW GmbH, Brauckstraße 30, 58454, North Rhine-Westphalia, Germany
• Canada: 27383 92 Ave, T7X 2X2, Acheson, AB, Canada

By using our Services, you agree to this Policy. If we update this Policy, we’ll post the new date above.

2) The Information We Collect

We collect information directly from you, automatically from your device, and from third parties (e.g., payment, analytics, shipping, and marketplace partners).

A. Information you provide

• Contact & Identity: name, email, phone, company name, role/title.
• Order & Project Details: shipping/billing info, product specs, artwork files (AI, EPS, PDF, DXF), packaging preferences, size/weight targets.
• Support Content: messages, notes, photos/videos for troubleshooting, warranty inquiries, or quality claims.
• Marketing Preferences: newsletter opt-ins/outs, event registrations, template or white-paper downloads.

B. Information collected automatically

• Device & Usage: IP address, cookie identifiers, browser type/version, operating system, language, referring/exit pages, date/time stamps, pages viewed, time on page, scroll and click events.
• Approximate Location: derived from IP to serve relevant content (e.g., US vs. EU compliance notes, warehousing options).

C. Information from third parties

• Payments: masked card data (via PCI-compliant providers), payment status.
• Carriers & 3PLs: tracking IDs, delivery status, receiving photos.
• Marketplaces & Ad Platforms: campaign performance, conversions, audience segments (where permitted by law and your consent).

We do not knowingly collect sensitive personal information (as defined by CPRA) unless you voluntarily provide it for a clear, limited purpose and only where allowed by law.

3) How We Use Your Information (Purposes & Legal Bases)

• Provide the Services: process orders, deliver goods, coordinate samples, manage warranties/returns, and operate customer accounts. (Legal basis: contract; legitimate interests.)
• Product Development: prepare prototypes (3–5 days typical), run tests, improve materials/seam design, and maintain quality. (Legitimate interests.)
• Compliance & Safety: maintain documentation for EN71/REACH/CPSIA/ASTM, labeling, AQL, recalls or safety notices. (Legal obligation; legitimate interests.)
• Support & Communications: respond to inquiries, provide updates, send logistics notifications, and share how-to content. (Contract; legitimate interests; consent where required.)
• Marketing (Optional): send newsletters, event invites, and content offers. You can opt out at any time. (Consent; legitimate interests where permitted.)
• Security & Fraud Prevention: protect the Site, investigate misuse, and ensure integrity of operations. (Legitimate interests; legal obligation.)
• Analytics: understand traffic patterns, page performance, and improve UX. (Legitimate interests; consent where required.)

4) Cookies & Similar Technologies 

We use cookies, pixels, and similar technologies to enable core site functions, remember preferences, perform analytics, and (where permitted) personalize ads. Details appear in our Cookies Policy below. You can manage preferences via our cookie banner, your browser controls, and (in applicable regions) Global Privacy Control (GPC) signals.

5) Sharing & Disclosure

We share information with:

• Service Providers/Processors: hosting, cloud storage, analytics, payment gateways, email/SMS platforms, customer support tools, carriers/3PLs, compliance labs. These parties act under contracts that restrict use to our instructions.
• Business Partners & Marketplaces: to fulfill your chosen channel (e.g., FBA requirements, parcel labels, ASN/EDI data).
• Legal & Safety: to comply with laws, legitimate requests, or to protect rights, security, and property (including audits or investigations).
• Corporate Transactions: in a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell your personal information in the traditional sense. Where “sale” or “share” is broadly defined under state laws (e.g., CPRA), we provide opt-out choices for cross-context behavioral advertising (see “Your Rights”).

6) International Transfers

We operate and store data in multiple locations. If you are in the EEA/UK or other regions with data transfer rules, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to lawfully transfer data. By using the Services, you understand your data may be processed outside your home country.

7) Data Retention

We retain personal information only as long as needed for the purposes described:

• Orders/Accounting: typically the legal retention period (e.g., 5–7 years or as required by tax/customs laws).
• Projects/Samples/Specs: for the project lifecycle and reasonable re-order windows.
• Support/Warranty: for the warranty term and a short archive period to improve quality.
• Marketing: until you unsubscribe or until your account is inactive for a reasonable period. We de-identify or delete data when it is no longer necessary, subject to legal holds.

8) Security

We implement administrative, technical, and physical safeguards—access controls, encryption in transit, role-based permissions, vendor due diligence—to protect personal information. No method of transmission or storage is 100% secure; we continuously improve our controls.

9) Your Privacy Rights

Your rights vary by region but may include:

• Access / Portability: request a copy of your data.
• Correction: fix inaccurate or incomplete data.
• Deletion: ask us to delete data (subject to legal exceptions).
• Restriction / Objection: limit or object to certain processing.
• Consent Controls: withdraw marketing/cookie consents at any time.

EEA/UK residents: you may contact your Data Protection Authority. California residents (CCPA/CPRA): you may request access, deletion, correction, and to opt out of sale/share for cross-context behavioral advertising. We honor Global Privacy Control (GPC) signals where legally required.

To exercise rights, email epsilon2100@yahoo.com with the subject “Privacy Request.” We will verify your identity before responding. Authorized agents may submit on your behalf with appropriate authorization.

10) Children’s Privacy

Our Services are intended for adults and business users. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

11) Third-Party Links

Our Site may link to third-party sites (e.g., carriers, marketplaces, documentation portals). We are not responsible for their privacy practices. Review their policies before providing personal information.

12) Do Not Track

Many browsers offer “Do Not Track” (DNT). There is no current industry consensus to respond to DNT signals. We do honor GPC where required by applicable law.

13) Changes to this Policy

We may update this Policy from time to time. We will revise the “Effective Date” and, where required, provide additional notice. Continued use of the Services indicates your acceptance of the updated Policy.

14) Contact Us

• Email: epsilon2100@yahoo.com
• Phone: +1 909-248-8833
• Mail: American Epsilon Inc., 6029 Primrose Ave, APT5, Temple City, CA 91780, USA
• Logistics Contact (US Warehouse): epsilonshipping1706@gmail.com | +1 626-328-5175

Cookies Policy

Last Updated: 2025-10-09

1) What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They remember actions and preferences (such as login, region, and language) over time. We also use related technologies: pixels, local storage, and SDKs. Cookies can be session (deleted when you close your browser) or persistent (remain until they expire or you delete them).

2) How We Use Cookies

We use the following categories:

• Strictly Necessary: enable core functions (security, session management, forms, cart). These cannot be switched off in our systems.
• Preferences (Functionality): remember choices such as language, region, and recently viewed items.
• Analytics & Performance: measure traffic sources, page performance, and user flows to improve UX and content.
• Advertising & Retargeting (where permitted): show relevant content or offers and measure campaign effectiveness. We limit these to regions and users where consent is valid.

Examples of data points: cookie ID, page URLs, timestamps, approximate location (from IP), device type, and events (scroll, click).

3) Third-Party Cookies

Service providers may set cookies on our behalf—for example: analytics platforms, A/B testing tools, payment and fraud-prevention services, fulfillment systems, ad networks (where allowed). They use this data only to provide contracted services to us or as otherwise permitted by law and your choices.

4) Your Choices

• Cookie Banner: On your first visit (and periodically thereafter), use our banner to Accept All, Reject Non-Essential, or Customize categories.
• Browser Controls: Block or delete cookies via browser settings. Common links:
  • Chrome Help Center
  • Microsoft Edge/Internet Explorer Help
  • Mozilla Firefox Help
  • Apple Safari Help
• Global Privacy Control (GPC): If enabled in your browser, we will treat it as an opt-out of sale/share for applicable jurisdictions.
• Ad Preferences: You can also manage ad choices via platform tools (e.g., Google Ads Settings) and device-level settings (for mobile ad IDs).

Note: Blocking cookies may affect site functionality (e.g., cart, checkout, saved preferences).

5) Data Retention for Cookies

Cookie lifetimes vary by category and purpose. Session cookies typically expire when you close your browser; persistent cookies generally last from a few days up to 24 months unless deleted earlier, subject to our technical configuration and legal requirements.

6) Updates to This Cookies Policy

We may modify this Cookies Policy as our technology and regulatory requirements change. The “Last Updated” date will reflect the latest version.

7) Cookies Questions

If you have questions about our use of cookies or your preferences, contact epsilon2100@yahoo.com. For logistics-related questions (e.g., labeling inserts or QR manuals that reference web resources), contact epsilonshipping1706@gmail.com.

• We use essential cookies so the site works.
• We use analytics to improve pages and content.
• With consent, we may use advertising cookies to show relevant offers.
• You can change cookie choices anytime via the banner or your browser.